Senior Quality Officer (Quality Data & Performance Management)
Responsible for implementing and coordinating consistent readiness of all quality data and performance management, and quality improvement processes under the guidance of the Quality Manager. This role is accountable for tasks including but not limited to coordinating all applicable DOH Jawda measures reporting requirement, implementing a process to report accurate and valid data, ensuring effective and efficient processes for departmental KPI reporting, monitoring and communication to support practice changes and implementation of quality improvement projects.
Posted 2 months ago
Roles and Responsibilities:
Coordinate the process for review and submission of Jawda and HQI performance measures as per established process and timelines.
Ensure a reliable process of KPI collection, robust validation and analysis, yielding comparative data and reports that will help the practice team to improve the efficiency of care delivery.
Develop monthly KPI performance trend reports and analyse KPI performance data to trigger action plan and performance improvement.
Present and communicate the trend report and data analysis to relevant departments and committees to monitor performance and improvements
Ensure full compliance with Tasneef Jawda data certification and coordinate the audit requirements and findings with all stakeholders to ensure action plans are developed for further compliance.
Partner with the practice to implement quality improvement projects to improve the practice, and patient outcome.
Coordinate with other departments/sections for the development, implementation, and monitoring of departmental quality metrics / measures and quality improvement program
Develop and implement systems, policies, and procedures for the identification, collection, and analysis of KPI measures data.
Monitor action plans development and progress to ensure closing the loop.
Monitoring and assessing quality outcomes / trends to provide accurate and timely information for planning and practice change
Collaboration with key stakeholders to develop and align clinical quality and patient safety key performance indicators measurement, enabling benchmarking and improvement.
Partner with the practice to monitor clinical practice guidelines and initiate action plan for compliance.
Develop clinical audit plans in collaboration with different practice teams and assist in monitoring key aspects of the plan
Coordinating and supervising the clinical audit data collection, analysis, and reporting of statistical and audit information
Assisting in the delivery of clinical audit training to other staff that plan to undertake clinical audit
Partner with IT team to develop the KPI automated report, dashboards and technology infrastructure needed to support quality improvement programs.
Maintaining positive and effective working relationships within the department/division and with other departments/sections within the facility.
Participation in assigned committees /taskforces
Master’s degree or equivalent in quality management or in relevant field
Recognized certifications such as certified proficiency in Healthcare Quality (CPHQ), Certified Medical Quality (CMQ), lean six sigma etc.
Experience in data management, performance, and quality management principles.
6-8 years of relevant experience.
Computer literacy and medical terminology comprehension are essential
Proficiency in the use of computer programs for excels, spreadsheets, data analysis, creation of graphs and charts.
Excellent communication skills are required.
Strong analytical and problem solving skills
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