FAQs

Sheikh Shakhbout Medical City (SSMC) is located in the Al Mafraq area of Abu Dhabi – Ghweifat International Highway, next to Fatima College of Health Sciences. Its strategic location facilitates convenient access to the main highway connecting the Western and Eastern regions of the UAE.

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Location on map

SSMC offers comprehensive and interdisciplinary care across 11 clinical departments, 30 divisions and 46 specialities and services. Our healthcare experts utilise a multidisciplinary approach, advanced diagnostic technology, modern treatment techniques, and minimally invasive procedures to bring the highest standards of world-class care to the UAE and beyond.

The operating hours for the SSMC Outpatient Clinics are from 8 a.m. until 8 p.m. from Monday to Thursday ,and 7:30 a.m. until 5 p.m. on Friday.

Sunday
We have extended our working hours from 9 a.m. until 5 p.m. on Sundays for the following clinics and services:

Clinics

• Dermatology
• Endocrinology
• Gastroenterology
• Internal Medicine
• Obstetrics and Gynaecology
• Paediatric Endocrinology
• Paediatric Rheumatology

Supporting services

• Pharmacy^*
• Laboratory
• Radiology

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Monday to Friday
Enjoy flexibility and convenience with our extended hours in 10 outpatient clinics

• Ophthalmology
• Orthopaedics
• Internal Medicine
• Cardiology
• Neurology
• Vascular Surgery
• Physiotherapy
• General Surgery
• General Paediatrics
• Gastroenterology and Hepatology
  • Monday to Thursday: 8 a.m. until 8 p.m.
  • Friday: 7:30 a.m. until 5 p.m.

  *The Pharmacy located in Tower B, Hospital Building is open 24/7.

General Visitation Hours

Morning: 10 a.m. until 2 p.m.
Evening: 4 p.m. until 8 p.m.

Critical Care Visitation Hours

Morning: 12 p.m. until 2 p.m.
Evening: 4 p.m. until 8 p.m.

These visitation hours apply every day of the week. In intensive care units, a maximum of two visitors per patient is allowed at one time. In inpatient wards, up to four visitors per day are allowed at one time. All visitors are required to always wear a mask.

Additionally:

• COVID-19 patients are not permitted to have visitors at any time.
• Vaccinated visitors must present a negative PCR test result within a 14-day period.
• Unvaccinated visitors must present a negative PCR test result within a seven-day period.
• Children under the age of 12 are not permitted to enter.

SSMC has multiple cafeterias catering to a wide range of food options for every dietary need. Food and drinks from external vendors are not permitted and vendors will not be allowed on-site. View the list of available food and beverages outlets here.

You can contact SSMC directly on 800 7762

For feedback and suggestions: [email protected]

You can book an appointment through our website or by contacting us on the following toll-free number: 800 7762 .

SSMC Emergency Services operate 24/7

There are two pharmacies at SSMC, one on the ground floor of Tower B, Hospital Building operating 24/7 and the second is on the first floor of the Clinics Building operating from 8 a.m. to 10 p.m.

The list of all accepted insurance plans can be viewed on the link below:
View accepted insurance plans

We accept cash, Visa Card, MasterCard, American Express Card, Apple Pay, manager’s cheque, company cheque, online payment, and electronic bank transfer.

You may come in person (at the SSMC Inpatient Building, G Floor, in the HIM-ROI section), or request it by email (through [email protected]) or through the patient portal app.

You may request medical records for the following:

• Clinic visits
• Laboratory reports
• Discharge summaries
• Operative (surgery) report
• Pathology reports
• Radiology reports
• Emergency visits
• Inpatient notes
• Dietitian notes
• Complete medical record copies