As part of the UAE’s largest healthcare network, Sheikh Shakhbout Medical City strives to deliver world-class health and medical services to its patients and customers.
Through its strong strategic alliances with major health insurance providers, Sheikh Shakhbout Medical City accepts the following insurance and care plans:
GlobeMed Gulf Healthcare Solutions is a healthcare benefits management company in the UAE. The company puts its expertise at all payers’ disposal to help improve access to healthcare within and outside the UAE while containing costs. As a subsidiary and franchisee of GlobeMed Group, GlobeMed Gulf draws on the Group’s 35 years of experience, serving more than 27 million insured members through 220+ payers in the public and private sectors across 12 MENA markets.
For assistance, contact Almadallah’s 24/7 member support team at 600 543 444 or email [email protected]
Accepted Networks Platinum & Diamond Networks for direct Billing Restricted Access: Emergency life-threatening only based on Guarantee of payment : other networks
Category 1, 2, 3, & 4
Direct Access: High-end, mid-range, Royal NW, Mubadala, SSMC, Seha Networks
Platinum, Gold& Gold + Networks for direct billing.
Silver, Bronze, Blue/Hala/Asasi Networks: Members will have access to SSMC for emergency treatment and conditions related to our centres of excellence.
VIP, excutive, Standard, Limited, Restricted Networks *Access subject to patient eligibility at the date of service
Administered by NAS Neuron: Comprehensive Network (CN) & General Network Plus (GN+)
Essential, Regular, Enhanced, Premium, Comprehensive, Platinum Networks *Access subject to patient eligibility at the date of service
Exclusive Network (EN), Comprehensive Network (CN)
AXA1 Plus EX CCAD/AHD/MCH, AXA1 Plus EX CCAD, AXA1 Plus, AXA1, AXA2, Star Plus
Gold network, Silver Premium network, N1, Exclusive N2
NAS Networks: Exclusive network (EN), Comprehensive network (CN) , General networks (GN)
Neuron Networks: Comprehensive network (CN) , General networks plus (GN+)
HN Exclusive network , HN Premier network
Administered by NAS : Exclusive network (EN), Comprehensive network (CN) , General Network (GN)
Administered by Next Care : General Network Plus (GN+) & General Network (GN
Administered by Inayah: Platinum Network & Diamond Network
Exclusive network (EN), Comprehensive network (CN) , General networks (GN)
Restricted Access: Emergency life-threatening only based on Guarantee of payment (GoP): other networks
General Network Plus (GN+)
Direct Access: General Network Plus (GN+), Comprehensive network (CN)
Restricted Access: Emergency life-threatening only based on Guarantee of payment (GoP): other networks
Gold Network
Premium Networks, Bupa Networks
Administered by NAS: Exclusive network (EN), Comprehensive network (CN)
Please contact your insurance partner directly for any policy or coverage inquiries. For general assistance, you may also reach the SSMC Call Center.
Timelines vary based on insurer requirements and clinical review.
Yes. Inform the registration team before receiving services and provide updated documents.
You will be informed of the reason for rejection and any applicable patient responsibility.
Coverage is subject to policy terms and conditions.
You may receive services on a self-pay basis and request reimbursement directly from your insurer if applicable. However, referral may be required from a facility within your insurance network for unique services and other Centre Of Excellence services (COEs).
Emergency services are generally covered according to applicable regulations and policy terms and conditions.
Yes. Our team can assist in checking eligibility and available benefits; final determination remains subject to insurer approval.
You can verify whether a service is covered or non-covered by reviewing your insurance Schedule of Benefits (SOB), which is typically available through your insurance provider's member portal or mobile application. For further clarification regarding your coverage and eligibility, please contact your insurance provider directly.
Depending on your insurance policy terms and conditions, you may be responsible for co-payments, co-insurance, deductibles, or non-covered services.
You may directly follow up with your insurance company and or SSMC call center. Alternatively, you may be offered the option to reschedule or proceed as a self-pay until coverage is confirmed.
Emirates ID is the primary valid document for insurance eligibility verification, coverage validation, and patient authentication.
For contracted insurance networks, referrals/ pre-authorizations are not required unless otherwise specified in your insurance policy terms and conditions. Non-contracted network services require a referral from a facility within your insurance network, subject to insurer approval and policy coverage
No. Coverage depends on your insurance policy terms and conditions.
You can review your Contracted Insurance details on our website by clicking on “See Details” tab to review the accepted networks and insurance contact details.
Care of the Critically Ill Surgical Patient (CCrISP) is a two-day, interactive course, which includes mandatory, pre-course e-learning. It covers the practical skills and knowledge that health care professionals need to effectively care for surgical patients, including those who are deteriorating or at risk of doing so.
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