FAQs | Sheikh Shakhbout Medical City Abu Dhabi
AR Contact us To Book: 80050
SSMC

Where is SSMC located?

SSMC is located in Al Mafraq area in Abu Dhabi - Ghweifat International Highway - Next to Mafraq Hospital and Fatima College of Health Sciences. SSMC is strategically located to enable convenience to the main highway connecting the Western and Eastern Regions of the Emirates.

What are the working hours at SSMC?

The working hours for the SSMC Clinic Building are from 8am to 5pm from Sunday to Wednesday and 8:30am to 5pm on Thursday.
The SSMC Pharmacy is open from 8am to 6pm on Monday, Wednesday and Thursday, and from 8am to 9pm on Sunday and Tuesday.
The timings for the Obstetrics and Gynecology Clinic are from 9am - 1pm on Saturday.
The timings for the Hematology & Oncology Clinic are from 8am - 5pm on Saturday.

What are the specialties and subspecialties that extended their working hours?

We have extended our working hours from 5pm to 8:30pm on Sunday and Tuesday for the following specialties and subspecialties: Specialties: General Medicine, General Pediatrics, General Obstetrics & Gynecology and General Surgery. Subspecialties: ENT, Ophthalmology, Endocrinology, Rheumatology, Gastroenterology, Neurology, Nephrology and Cardiology.

What are the visiting hours at SSMC?

Visiting hours for general and critical care patients are from 11:00am to 1:00pm every day of the week. Visitors are prohibited for COVID-19 patients. Only one visitor is permitted for each patient and must wear a mask at all times. Visitors under the age of 12 will not be permitted.

What food options are available at SSMC?

SSMC has multiple cafeterias catering to a wide range of food options for every dietary need. Food and drinks from external vendors are not permitted and, vendors will not be allowed on-site.

What are the contact numbers for SSMC?

You can contact SSMC directly on +971 2 314 4444

What is the email address for the Customer Service Department for feedback and suggestions?

For feedback and suggestions: Care@seha.ae For Complaints: ccteam@seha.ae

What are the Medical Services (specialities) available at SSMC?

With close to 32 different areas of specialties, SSMC is committed to delivering a wide range of diagnostics which cater to the needs of our patients.

How can I book an appointment at SSMC?

Appointment booking will be made available through SEHA's Patient Portal, Mobile Application and the Toll-Free number 80050.

Does SSMC provide emergency services?

At SSMC Emergency Services operating 24 hours a day, 7 days a week.

Does the hospital include a pharmacy?

There are two pharmacies at SSMC located on the ground floor operating from 08:00am to 05:00pm and on the first floor operating from 08:00am to 10:00pm.

What types of Insurance Plans are accepted at SSMC?

The following are the Insurance Plans accepted at SSMC: 1. SOS International Contracting 2. Daman Thiqa - Sehtak / SEHA Employee Health Plan 3. Daman Basic 4. All Activity-Based Mandate Plans (ABM) 3. Oman Insurance - Premium Network OIC/Bupa 4. Dubai Insurance 5. ADNIC Platinum 6. WATANIA 7. GMMI 8. Orient GN & CN 9. Takaful Emarat Insurance - NAS (EN&CN) and Nextcare (GN+) 10. NLGI - (TPA high end & Mid) (TPA high end & Mid) 11. Self Pay & GOP Sponsor 12. NGI National - (HN Exclusive & Premier Network).

As part of our effort towards SSMC’s digital identity, we are moving to a new domain name. Starting May 09, our new domain name will be ssmc.ae, and all our emails will be migrated from @seha.ae to @ssmc.ae.