Patient Meals

Our expert dieticians will design a customised menu to address your nutritional needs and health conditions. You will receive this menu each morning, covering lunch, an afternoon snack and dinner.

• Lunch service starts at 12 p.m.
• Dinner service starts at 5 p.m.

Meal times can be adjusted to fit your treatment plan or personal preferences. If you miss a meal due to a procedure or for any other reasons, please contact your nurse to arrange for an alternative meal.

For information about additional dining options at SSMC, including restaurants and coffee shops,

Storing Your Belongings

• Store your personal items, such as eyeglasses, hearing aids and dentures, in their containers in your bedside drawer
• We recommend keeping your valuable items, such as jewellery, watches, money and credit cards, at home. If you need to bring valuables, please secure them in the safety locker provided
• You are welcome to bring laptops, tablets, mobile phones and other electronics to the hospital

Please note that the hospital is not responsible for any lost or stolen items.

Lost and Found

If you misplace a personal item, our nursing team will coordinate with the security team to assist you in locating it. You may need to provide your full name, contact information and a detailed description of the lost item.

Communication

During your hospital stay, we will use several methods to communicate and share information with you:

This board will display the names of your care team members, your goals and your treatment plan.

Our team will regularly check on you to update you on your progress and discuss the next steps in your treatment plan. To support a healthy recovery and be an active participant in your care, we recommend that you:

• Ask questions
• Report symptoms
• Practice good hygiene
• Seek assistance
• Stay active

We are committed to providing a comfortable and healing environment for all of our patients, and it requires cooperation from everyone involved. Please adhere to the following rules:

• Use respectful communication
• No physical aggression
• Respect privacy
• No smoking

There are several options for obtaining your medical records and you can choose the method that best suits your needs:

• In-person: Visit us at the SSMC Hospital Building, Ground Floor, in the HIM-ROI section.
• Email: Request your records by sending an email to [email protected].
• Patient portal app: Use the patient portal app to access your records.

Additional Patient Care Services

• Palliative care: Available to support you and your loved ones in case of a life-threatening disease.
• Spiritual care: Available for patients who need spiritual preparation during the diagnosis or prognosis of their health condition.
• Wound care: Our wound care experts provide specialised care for complex wounds, who will educate you on how to continue taking care of your wound at home.
• Pain management: The Pain Clinic team can create a customised pain management plan to treat your acute and long-term pain.
• Physiotherapy services: The team will assist you after your procedure and treatment to help you improve your mobility.
• Rapid response team: Clinical staff members who are highly specialised and trained to respond quickly to any respiratory or cardiac arrest.
• Case coordinator: Each case coordinator assists in assessing, planning, coordinating and facilitating patient care plans. Their goal is to achieve quality care and financial appropriateness.
• Clinical social workers: Our clinical social workers assist patients and their families during their medical care and treatment by offering emotional support and connecting them with community resources.
• Clinical psychologists: Psychologists provide a variety of therapeutic interventions to support people with mental health illness and emotional difficulties.
• Dietician: Together with our physicians, nurses, pharmacists, psychologists and food service staff, our dieticians ensure that patients are getting the best evidence based nutritional support and nutritional education needed to recover.
• Speech Therapy Services: The team will help manage any speech and swallowing difficulties you may have.
• Occupational Therapy Services: Our Occupational Therapists will help you get independence in your activities of daily living and return to work after admission or procedure.

Team Uniform Color

7. Receive the appropriate protection and services, if you are a vulnerable child, disabled and elderly.
8. Have all your information kept confidential and protected from loss or misuse.
9. Receive respectful and compassionate care.
10. Be informed of the hospitals policies pertaining to complaints, conflicts and difference of opinions about the patient care, and your right to participate in these processes.
11. Receive a detailed explanation of your condition, plan of care during your stay and any changes in your care plan.
12. Seek a second opinion without fear of compromising your care within or outside the organisation.
13. Give general consent before treatment and have the scope and limits of this consent explained.
14. Give consent before surgery, anaesthesia, use of blood or blood products, high-risk treatment and procedures, and before inclusion into clinical research, investigations or trials.
15. Receive information on how you and your family will be updated about your medical conditions, treatment options and how to participate in care-related decisions.
16. Refuse or discontinue treatment.
17. Assess and manage your pain.
18. Be notified in case of any delay in service.

Patient Responsibilities

We encourage you to:

1. Provide accurate and complete information concerning your full name, address, contact number, date of birth, insurance card and ID.
2. Provide accurate information on your health, medical history, your current condition, past illnesses, previous hospital stays, medicines, vitamins, herbal products that you are currently taking, other health-related issues and any safety risks that you are cautious about.
3. Participate to the best of your ability in making decisions about your medical treatment and follow instructions and comply with the agreed upon plan of care.
4. Acknowledge the consequences of not accepting the care recommended from the provider or not following the plan of care.
5. Ask your physician questions when you do not understand the information or instructions.
6. Participate in the pain management plan and keep your physicians and nurses informed of the effectiveness of your treatment.
7. Leave valuable items at home and only bring necessary valuables during your stay at the hospital.
8. Show respect and consideration to others receiving and providing care.
9. Adhere to appointments and be on time. Contact the appropriate clinic if you are not able to come your appointment.
10. Observe the facility policies and procedures related to smoking, noise and visitation guidelines.

Complaints, Concerns and Questions

If you have concerns about the quality and safety of your care, please discuss them with your doctor. If you still have concerns, you can also speak with:

• Your nurse
• Your nurse manager
• The nursing supervisor

Patient Experience

The Patient Experience team is here to assist you and ensure your stay is as comfortable as possible. If you have any questions or concerns that you are unable to resolve with your doctor or nurse, please feel free to contact the Patient Experience office at any time. We are here to help.