Book Appointment
800 7762Welcome
Welcome to our outpatient guide. In this
guide, you will find everything you need to
know about our services, facilities and what to expect during your
visit.
Our aim is to make your experience as smooth, efficient and comfortable
as possible
while you receive the care you deserve.
Thank you for choosing us to be a part of your health journey and we
wish you all the
best.
Patient Services and Facilities
Appointment Registration
Whether you are here as a walk-in patient or have an appointment scheduled, we want to make your visit as smooth and enjoyable as possible. Our Appointment Registration is designed to minimise wait times and simplify your registration process.
- Self-registration: Enjoy quick and easy registration with our user-friendly kiosks or by scanning a QR code a life-threatening disease.
- Live updates: Stay informed with real-time updates on your queue status
- Flexible timing: Arrive at your convenience and receive a ticket that grants you access to all your scheduled services
Parking Service
To ensure your arrival is as smooth as
possible, we offer a variety of convenient parking
options.
Enjoy our valet parking service for a seamless experience or take
advantage of our free
self-parking available on level B1 and B2.
Pharmacy Delivery
We are delighted to make your visit even
more convenient with our new pharmacy
delivery service.
You can now save time and effort by having your medications delivered
right to your
home.
If you would like more information or need help arranging a delivery,
our friendly
Pharmacy Department team is here for you.
Click Here to Call Us
You can also easily request a refill and delivery. Download the patient portal application or contact our Call Centre to request a refill.
Financial Services and Support
We are here to assist you with essential financial services, including insurance verification and financial counselling.
Ground floor, Clinic Building
8 a.m. – 5 p.m
1st Floor, Clinic Building
8 a.m. – 5 p.m
Hospital Building, Tower B
8 a.m. – 5 p.m
Retail
We are pleased to be able to offer you a wonderful selection of on-site
retailers,
thoughtfully chosen to cater to the needs of both patients and visiting
families.
Whether you are looking for a little comfort or convenience during your
stay, we are
here to make your experience as enjoyable as possible.
Your comfort matters to us.
Kindly click on the link to explore our retail services.
Our Retail
Options
Patient Journey
To help navigate your way around the hospital, please refer to the clinic locations below.
Clinic Building
| Desk 1 | Desk 2 |
|---|---|
| Bariatric Surgery | Anticoagulation Clinic |
| Cardiology | Clinical Nutrition |
| Cardiology Testing (ECHO/ECG/EKG) | Endocrinology |
| Dermatology | Internal Medicine |
| Interventional Radiology | Paediatric & Adolescent Medicine |
| Nephrology | Paediatric Specialities |
| Neurology | Preoperative Evaluation |
| Neurosurgery | Pulmonary Medicine |
| Orthopaedics Surgery | Respiratory Therapy |
| Pain Management Clinic |
| Desk 3 | Desk 4 |
|---|---|
| Audiology | Endoscopy Unit |
| General Surgery | Gastroenterology |
| Nursing Surgery Clinic | Liver Clinic |
| Ophthalmology | |
| Optometry | |
| Oral and Maxillofacial Surgery | |
| Otolaryngology (ENT) | |
| Paediatric Ophthalmology | |
| Plastic Surgery | |
| Podiatry | |
| Speech & Language Pathology | |
| Thoracic Surgery | |
| Vascular Surgery | |
| Wound Care |
| Other Services | |
|---|---|
| B1 | Endoscopy Unit |
| B2 | Gastroenterology |
Hospital Building
| Desk 10 | Desk 11 |
|---|---|
| Apheresis Centre | Physical Medicine & Rehabilitation |
| Haematology & Oncology Clinic | Physiotherapy |
| Oncology Infusion | Speech Therapy |
| Desk 12 | Desk 14 |
|---|---|
| Paediatric Rehabilitation | Occupational Therapy |
| Desk 15 | Desk 16 |
|---|---|
| Main Clinical Imaging | Urology Clinic |
| Desk 17 | Desk 18 |
|---|---|
| Obstetrics & Gynaecology | Day Surgery Unit |
| Patient Admission | |
| Rheumatology Clinic |
| Desk 19 |
|---|
| Outpatient Procedure Unit |
| Other Desks | |
|---|---|
| Desk 30 | Radiation Therapy |
| Tower A, 4th Floor, Desk 20 | Trials Unit |
| Infusion Therapy | |
| Injection Clinic | |
| Outpatient Parenteral Antibiotic Therapy (OPAT) Clinic | |
| Psychology Clinic | |
| Tropical & Infectious Diseases Clinic | |
| Tower C, 9th Floor, Desk 21 | International & Executive Clinic |
Patient Engagement Survey
After your visit, you will receive an SMS with a link to easily share your thoughts. Your feedback is invaluable to us, and we truly appreciate you taking the time to help us improve.
Google Review
We value your feedback and we would love to hear about your experience at SSMC. Please take a moment to share your thoughts on Google Reviews by clicking here
Professional Conduct Compliance Policy Within Hospital Facilities
Dear Patients and Visitors,
In line with the hospital’s commitment to the highest standards of quality and safety, and to ensure compliance with UAE federal and local health laws and regulations in the emirate of Abu Dhabi, all patients and visitors are kindly requested to adhere to the following:
Safe and Professional Environment
- We are committed to providing a safe, secure, and professional environment for patients, visitors, and staff, in accordance with approved health and regulatory standards.
- All individuals are expected to behave appropriately and help maintain order and safety within hospital premises.
Respect for Care Providers
- Healthcare professionals carry out their duties with diligence and in line with recognised professional standards.
- All interactions must be conducted with respect and cooperation to ensure high-quality care and protect the rights of all parties.
Compliance with Laws and Regulations
- The hospital complies with all relevant federal legislation and health regulations to protect healthcare workers and ensure the safe and continuous delivery of services.
- Any form of verbal or physical abuse towards staff will result in appropriate legal action in accordance with applicable laws, while preserving the right of patients and visitors to submit feedback or complaints through official channels.
Feedback and Complaints
- We welcome your comments and suggestions to help enhance the quality of care. You may contact us through:
- Phone: 02-4135005
- In person: Patient Relations / Patient Experience Office within the hospital
Our Goal
- Maintaining a safe and professional healthcare environment is a shared responsibility between hospital staff, patients, and visitors.
We appreciate your cooperation and support in achieving this goal.
With sincere regards,
Sheikh
Shakhbout Medical City Administration
