FAQs

If you have any additional questions, don’t hesitate to send us a message.

Where is SSMC located?

SSMC is located in Al Mafraq area in Abu Dhabi - Ghweifat International Highway - Next to Mafraq Hospital and Fatima College of Health Sciences. SSMC is strategically located to enable convenience to the main highway connecting the Western and Eastern Regions of the Emirates.

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What are the working hours at SSMC?

The working hours for the SSMC Outpatient Clinics are from 8am to 8pm from Monday to Thursday and 7:30am to 5pm on Friday.

What are the specialties and subspecialties that extended their working hours?

We have extended our working hours from 5pm to 8:30pm on Sunday and Tuesday for the following specialties and subspecialties: Specialties: General Medicine, General Pediatrics, General Obstetrics & Gynecology and General Surgery. Subspecialties: ENT, Ophthalmology, Endocrinology, Rheumatology, Gastroenterology, Neurology, Nephrology and Cardiology.

What are the visiting hours at SSMC?

General Visitation Hours
Morning: 10:00am to 2:00pm
Evening: 4:00pm - 8:00pm

Critical Care Visitation Hours
Morning: 12:00pm to 2:00pm
Evening: 4:00pm - 8:00pm

These visitation hours apply every day of the week.

Kindly note that all visitors below the age of 12 are not permitted to enter. Each patient is permitted to have only two visitors, and they are required to wear a mask at all times.

Additionally, COVID-19 patients are not permitted to have visitors at any time. Vaccinated visitors must present a negative PCR test result within a 14-day period. Unvaccinated visitors must present a negative PCR test result within a 7-day period.

What food options are available at SSMC?

SSMC has multiple cafeterias catering to a wide range of food options for every dietary need. Food and drinks from external vendors are not permitted and, vendors will not be allowed on-site.

What are the contact numbers for SSMC?

You can contact SSMC directly on 800 7762

What is the email address for the Customer Service Department for feedback and suggestions?

For feedback and suggestions: [email protected] For Complaints: [email protected]

What are the Medical Services (specialities) available at SSMC?

SSMC offers comprehensive and interdisciplinary care across 10 clinical departments, 30 divisions and over 46 specialties. Our health care experts utilize a multidisciplinary approach, advanced diagnostic technology, modern treatment techniques, and minimally invasive procedures to bring the highest standards of world-class care to the UAE and beyond.

How can I book an appointment at SSMC?

You can book an appointment through our website (Book an appointment) or by contacting us on the following Toll-Free number: 800 7762

Does SSMC provide emergency services?

At SSMC Emergency Services operating 24 hours a day, 7 days a week.

Does the hospital include a pharmacy?

There are two pharmacies at SSMC located on the ground floor operating from 08:00am to 05:00pm and on the first floor operating from 08:00am to 10:00pm.

What types of Insurance Plans are accepted at SSMC?

The list of all accepted insurance plans can be viewed on the link below:

View Accepted Insurance Plans

What types of payments are accepted at SSMC?

We accept Cash, Visa Card, Master Card, American Express Card, Apple Pay, Manager’s Cheque, Company Cheque, Online Payment and Electronic Bank Transfer

How do I obtain a copy of my medical record?

You may come in person (at the SSMC Inpatient Building, G Floor, in the HIM-ROI section), or to request it by e-mail (through [email protected]) or through the patient portal app.

Which medical records may I request?

You may request medical records for the following: Clinic visits, lab reports, discharge summary, operative (surgery) report, pathology reports, radiology reports, emergency visits, inpatient notes, dietitian notes and complete medical record copies.