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Welcome to Sheikh Shakhbout Medical City.
Please adhere to the following visitor guidelines:

Maximum of 2 visitors in Intensive Care Units, and Emergency Department, and a maximum of 4 visitors in Acute / Normal Care Units
Visitors must be over 12 years of age to access Intensive Care Units
All visitors must wear a mask at all times
Visitors with flu-like symptoms should not visit patients to ensure their safety

Visitation Hours

Inpatients

10 a.m. to 8 p.m.

Critical Care:

12 p.m. to 8 p.m.

For the health and safety of our patients within our care, we do not allow:

Smoking or vaping on our campus
Outside blankets or pillows
Electrical appliances
Large amounts of food and drinks
Flowers within critical care and/or immunocompromised patient rooms

Professional Conduct Compliance Policy Within Hospital Facilities

Dear Patients and Visitors,

In line with the hospital’s commitment to the highest standards of quality and safety, and to ensure compliance with UAE federal and local health laws and regulations in the emirate of Abu Dhabi, all patients and visitors are kindly requested to adhere to the following:

Safe and Professional Environment
  • We are committed to providing a safe, secure, and professional environment for patients, visitors, and staff, in accordance with approved health and regulatory standards.
  • All individuals are expected to behave appropriately and help maintain order and safety within hospital premises.
Respect for Care Providers
  • Healthcare professionals carry out their duties with diligence and in line with recognised professional standards.
  • All interactions must be conducted with respect and cooperation to ensure high-quality care and protect the rights of all parties.
Compliance with Laws and Regulations
  • The hospital complies with all relevant federal legislation and health regulations to protect healthcare workers and ensure the safe and continuous delivery of services.
  • Any form of verbal or physical abuse towards staff will result in appropriate legal action in accordance with applicable laws, while preserving the right of patients and visitors to submit feedback or complaints through official channels.
Feedback and Complaints
  • We welcome your comments and suggestions to help enhance the quality of care. You may contact us through:
  • Phone: 02-4135005
  • In person: Patient Relations / Patient Experience Office within the hospital
Our Goal
  • Maintaining a safe and professional healthcare environment is a shared responsibility between hospital staff, patients, and visitors.

We appreciate your cooperation and support in achieving this goal.

With sincere regards,
Sheikh Shakhbout Medical City Administration

We thank you in advance for partnering with us to provide the best possible healing environment for our patients.

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